How can I use the money stored on the Jam Pass?
The money stored on the Jam Pass can be used at the admission counter, at the concession and in the arcade. At the moment, Jam Passes cannot be used online.
Are the tickets and/or money stored on the Jam Pass good for future visits?
Absolutely! You can save the tickets and money you have on your Jam Pass for your next visit.
Do I still have to pay the admission fee if I only want to play the arcade games?
Unfortunately, yes, you would have to pay the admission fee to enter the facility and play the arcade games.
How old do you have to be to reserve a Spectator Pass?
Spectator Passes are reserved for adults ages 18 and older.
Can I bring a piñata?
Unfortunately, we cannot allow pinatas at this time.
Are children under one year of age included in the head count for parties?
No, children under one year of age will not be counted towards your guest limit. Everyone else will be included, regardless of age or physical limitations.
Can I open a tab for my guests to make additional purchases from the concession?
While we are not able to "open a tab", once you know how much money you want to give your guests, we can add that dollar amount to the Jam Passes and your guests can [...]
Who is responsible for setting up my party decorations?
Decoration set up is solely your responsibility. We will only set up the plates, utensils, napkins and table covers.
Do you make exceptions to the party decoration policy?
We will make exceptions on a case-by-case basis but these exceptions must discussed beforehand and will only be allowed once these exceptions are confirmed by Jungle Jam by email. We may require you to provide [...]
Are we able to bring decorations?
You may bring decorations as long as they are limited to being placed on the tabletops. Unfortunately, you will not be able to hang anything on the walls or from the ceiling.