How can I use the money stored on the Jam Pass?
The money stored on the Jam Pass can be used at the admission counter, at the concession and in the arcade. At the moment, Jam Passes cannot be used online, however, you are able to [...]
Are the tickets and/or money stored on the Jam Pass good for future visits?
Absolutely! You can save the tickets and money you have on your Jam Pass for your next visit.
Do I still have to pay the admission fee if I only want to play the arcade games?
Unfortunately, yes, you would have to pay the admission fee to enter the facility and play the arcade games.
How old do you have to be to reserve a Spectator Pass?
Spectator Passes are reserved for adults ages 18 and older.
Can I bring a piñata?
Unfortunately, we cannot allow pinatas at this time.
Are children under one year of age included in the head count for parties?
No, children under one year of age will not be counted towards your guest limit. Everyone else will be included, regardless of age or physical limitations.
Can I open a tab to pay for my guests’ additional purchases from the concession?
Yes, if you wish to open a tab for your guests, please coordinate with your party host on the day of the event. Alternatively, once you know how much money you want to give your [...]
Who is responsible for setting up my party decorations?
Decoration set up is solely your responsibility. We are able to set up tableware items such as plates, utensils, napkins and table covers.
Are we able to bring decorations?
You may bring decorations as long as they are limited to being placed on the tabletops. Unfortunately, you will not be able to hang anything on the walls or from the ceiling.
We’re having a themed party, can I bring in my own plates, utensils, napkins and table cover?
Yes, you can bring your own plates, utensils, napkins and table covers. We only ask that you let us know in advance so that we don't set up your table beforehand. If you would like [...]